Important context
Financial services shown in the portal may be supplied by a separate licensed or contracted provider. Product-specific terms, fees, limits, disclosures, and local law continue to apply.
Account access
Accurate information
Provide information that is accurate and current, complete required verification, and use only an account you are permitted to control.
Protect your credentials
Keep passwords, PINs, one-time codes, passkeys, and approved devices secure. Do not share them or allow another person to approve an instruction as you.
Report suspected compromise
Contact support promptly if a device, account, or access method may be compromised. A support request does not itself cancel an instruction that has already been processed.
Payments and other instructions
Review before confirming
Check the recipient, wallet, amount, fees, exchange details, and narration. You are responsible for instructions submitted through your authenticated account unless applicable law or provider terms say otherwise.
Status and timing
An instruction may be pending while the provider or payment rail completes checks. Do not retry solely because a result is delayed; first review the statement or receipt to avoid a duplicate.
Reversals and disputes
A reversal request may be available for an eligible transaction, but submitting a request does not guarantee that funds can be recovered. The provider will apply the rules for the relevant payment rail.
Limits and additional approval
Verification status, account limits, available balance, risk controls, and the service being used may affect whether an instruction is accepted or requires another approval step.
Acceptable use
Lawful personal use
Do not use the portal for unlawful activity, fraud, abuse, evasion of controls, or activity prohibited by the terms that apply to your account.
Do not interfere with the service
Do not probe, disrupt, automate abusive traffic, bypass security measures, introduce malicious code, or attempt to access another customer’s information.
Respect third-party rights
Do not misuse another person’s identity, payment details, intellectual property, or confidential information.
Availability, fees, and third parties
Service availability
Features can vary by provider, account status, location, device, and integration availability. Maintenance, security events, or dependencies may temporarily affect access.
Fees and exchange information
Review the fee or exchange information presented for an instruction. The provider’s confirmed quote or disclosure applies to that transaction.
External services
A bank, biller, merchant, agent, identity provider, mobile network, or other third party may apply its own terms and processing rules.
Restriction, closure, and changes
Protective restrictions
Access or activity may be limited where needed for security, verification, legal, risk, or service-integrity reasons. Contact support if the portal directs you to do so.
Closing an account
Account closure is subject to outstanding instructions, disputes, balances, required records, and the provider terms that apply.
Changes to these terms
This page may be updated as the portal changes. Where required, the responsible provider will give notice or request acceptance for a material change.