Important context
Your account provider may give you an additional privacy notice during onboarding or when you use a specific service. That notice identifies the responsible provider and takes priority for that service.
Information used by the portal
The information involved depends on the services available for your account and the actions you choose.
Account and contact information
This can include your name, phone number, email address, country, language, and account identifiers.
Identity and verification information
Where verification is required, the service may handle identity details, document references, verification results, and risk or eligibility information.
Wallet and transaction information
Balances, beneficiaries, payment instructions, counterparties, receipts, statements, disputes, and related service records are used to carry out and explain account activity.
Security, device, and support information
Authentication events, session details, device or browser signals, security challenges, preferences, and messages to support may be used to protect and operate the service.
Why information is used
Provide the service
To create and maintain your account, show your wallet information, process the instructions you submit, issue receipts, and provide customer support.
Protect customers and the platform
To authenticate access, prevent duplicate or unauthorized activity, investigate suspected misuse, and maintain reliable records.
Meet applicable obligations
To support identity checks, transaction monitoring, audit records, dispute handling, and other requirements that apply to the account provider.
Improve the customer journey
To understand service performance, diagnose problems, and make the portal easier to use, subject to the choices and notices that apply.
Retention and security
Retention
Records are kept only for as long as needed for the service and for applicable legal, regulatory, security, dispute, and audit requirements. The exact period can depend on the provider, record type, and jurisdiction.
Security
The portal is designed with access controls, protected authentication, encrypted connections, and monitoring appropriate to the service. No online system can remove every risk.
Processing locations
Information may be processed where the account provider and its approved service partners operate. Required safeguards depend on the locations and applicable law.
Your choices and requests
Keep information current
You can review available profile details and notification preferences in the portal. Some verified identity fields may require support or a new verification step to change.
Privacy requests
Depending on applicable law, you may be able to ask for access, correction, deletion, restriction, portability, or an explanation of how your information is used. Some records must be retained despite a request.
Contact
Use the support details provided for your account or email support@fedha.africa. Include enough information to identify the account, but never send a password, PIN, one-time code, or passkey credential.